Store Operations Manager

8 hours ago


Guildford, Surrey, United Kingdom Experienceguildford Full time
Job Title: Store Manager

At Experienceguildford, we're seeking a highly skilled and experienced Store Manager to join our team in Guildford. As a Store Manager, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • People Management: Lead and develop a high-performing team, focusing on recruitment, training, and succession planning.
  • Leadership & Communication: Foster a positive store environment, empower management to conduct effective meetings, and model excellent communication skills.
  • Managing the Environment: Coach management to deliver exceptional customer service, maintain a clean and organized store, and achieve company-average mystery shop results.
  • Operations: Conduct regular walkthroughs, lead the team to execute operational procedures accurately, and achieve store stock loss goals.
  • Merchandising & Display: Collaborate with the Visual Merchandising Manager to enhance the store environment, execute merchandising projects, and stay up-to-date with current fashion trends.
  • Commercial Awareness: Analyze sales data, drive business growth, and manage stock levels effectively.
Requirements:
  • Proven experience in a senior management role in a fast-paced retail environment.
  • Excellent leadership and communication skills.
  • Ability to positively impact statistical results in sales, payroll, and stock loss.
  • Proven record of developing talented individuals at Department Manager level.
  • Ability to identify problems and implement creative solutions.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Discounts on URBN Brands products.
  • Season ticket loan and cycle to work scheme.


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