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Infrastructure Support Specialist

3 months ago

London, Greater London, United Kingdom Opus 2 Full time

Join Our Dynamic IT Support Team

Opus 2 is seeking a talented IT Infrastructure Engineer to enhance our support operations. We pride ourselves on providing excellent career advancement opportunities and a comprehensive benefits package within a contemporary office setting.

Key Responsibilities:

  • Work collaboratively with international IT support teams to ensure exceptional service delivery to users.
  • Assist in the design, oversight, and resolution of IT system issues.
  • Serve as a primary contact for user inquiries and service desk requests.
  • Engage in the planning and execution of IT projects.
  • Document workflows and contribute to the improvement of existing documentation.
  • Implement updates and assist in the integration of technical solutions.
  • Uphold rigorous standards in security compliance.
  • Investigate and document significant incidents and challenges.

Qualifications:

  • Strong knowledge of Windows, macOS, Linux, and the Office 365 suite.
  • Experience with cloud services such as AWS and Azure.
  • Familiarity with Windows Server technologies and virtualization techniques.
  • Advanced skills in networking and troubleshooting.
  • Experience in maintaining IT hardware and software.
  • Proficient in documentation and incident management practices.

Preferred Qualifications:

  • Relevant IT certifications like MCSE/MCITP or equivalent.
  • Understanding of ITIL, CCNA, CCNP, Prince 2, Agile methodologies, and ISO 27001 standards.

Employee Benefits:

  • Pension scheme.
  • Annual leave and flexible working arrangements.
  • Health insurance coverage.
  • Loyalty share program.
  • Parental leave benefits.
  • Employee assistance programs.
  • Electric vehicle salary sacrifice options.
  • Cycle to work initiative.
  • Company social activities and modern workspaces.