Doctoral Training Hub Administrator

4 weeks ago


Glasgow, Glasgow City, United Kingdom University of Glasgow Full time
Job Purpose

The purpose of this role is to provide high-quality administrative support to the CDT Directors and Coordinator of the DiveIn Centre for Doctoral Training (CDT) and the College of Science and Engineering Doctoral Training Hub (DT Hub). This includes contributing to the enhancement of the student experience and ensuring the delivery of the DiveIn goals and vision.

Main Duties and Responsibilities
  1. Provide dedicated administrative support to the CDT coordinator and academic directors, DT hub and postgraduate research students.
  2. Be the first point of contact for all student and staff queries relating to the DT Hub or specific DiveIn CDT, including the management of specific CDT email boxes and to provide effective advice, guidance, and resolutions to enquiries.
  3. Be the key contact for HEI partners to support the service of the DiveIn CDT.
  4. Use judgement, in a proactive way, to deliver a quality service to specific CDT students: answering queries, providing information and guidance, resolving issues and allaying concerns as they arise.
  5. Plan, coordinate and manage administrative activities that support the delivery of DiveIn CDT, including maintaining the calendar of events.
  6. Work as part of a cross-institutional team to support the ambitious delivery, management, and administration of the researcher development training programme for students including and supporting the registration and enrolment process and ensuring that all students are registered at all centre-specific HEI partners.
  7. Ensure an excellent service delivery to all students, staff and partners by drawing on expert knowledge and experience to problem solve and take accountability for issues that arise.
  8. Actively contribute ideas and initiatives that ensure an excellent student experience for the postgraduate research student community across the College.
  9. Work with the DiveIn CDT coordinator and directors, DT Hub Coordinators, DT Hub Senior Administrator, and Graduate School and DT Hub Events Coordinator to support events and conferences, and manage travel arrangements for students and external visitors.
  10. Support the DiveIn CDT coordinator and directors, DT Hub Coordinators and DT Hub Senior Administrator in operational financial processes, including raising purchase orders, processing student expense claim forms and providing status reports as required.
  11. Support the administration of an effective recruitment programme, including operational aspects of application data processing, assisting in monitoring progress, maintaining the recruitment tracker database, and liaising with the graduate school.
  12. Manage records and files associated with the DT Hub and to ensure consistency of approach across all centres in the DT Hub, liaising with the Graduate School to ensure that changes to student records are made.
  13. Provide committee administration support as required. This will include the production and distribution of agenda, papers, and minutes.
  14. Update webpages, handbooks, and social media to support the centre specific marketing and communication strategy.
  15. Undertake any other duties as assigned by the CDT coordinator and Deputy DT Hub Manager.
Knowledge, Qualifications, Skills and Experience

This role requires a high level of administrative expertise, excellent communication and interpersonal skills, and the ability to work effectively in a team environment. The successful candidate will have a strong understanding of the Higher Education sector and experience of working in a similar role.

The University of Glasgow is committed to equality and diversity and welcomes applications from all qualified candidates. We are particularly interested in attracting applications from under-represented groups, including people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics.

We offer a competitive salary and benefits package, including a generous pension scheme, flexible working arrangements, and access to a range of employee benefits.



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