Customer Service Engineer
7 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at DiverseJobsMatter. As a Support Desk Engineer, you will play a critical role in providing exceptional customer service and technical support to our clients.
Key Responsibilities- Technical Support: Respond to customer inquiries and technical issues via remote support tools, diagnosing and troubleshooting software and hardware problems, and guiding clients to resolution.
- Documentation and Record-Keeping: Maintain accurate records associated with support, including documenting and updating knowledge base articles.
- Onboarding and Training: Assist customers with onboarding onto our suite of products, advising on the correct use of the software, and evaluating customer data to resolve support issues.
- Process Improvement: Identify areas for improvement in support processes and documentation, and contribute to the development and implementation of new processes and procedures.
- Customer Service Focus: Passionate and proactive about delivering exceptional customer service, with a patient, friendly, and logical manner.
- Technical Skills: Computer literate in Microsoft Packages (Word, Excel, Microsoft Outlook) and strong with IT systems and processes.
- Team Player: Ability to work well as an individual and as part of a team, with a willingness to embrace change and proactively seek ways to improve and drive change.
DiverseJobsMatter is a dynamic and inclusive organization committed to providing exceptional customer service and support to our clients. We offer a fantastic opportunity for a professional to grow and make a meaningful impact in a small and busy support desk environment.
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Support Desk Engineer
5 days ago
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Support Desk Engineer
5 days ago
Swindon, Swindon, United Kingdom DiverseJobsMatter Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Support Desk Engineer to join our team at DiverseJobsMatter. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Support: Respond to customer inquiries and technical issues in...
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