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Front Desk Associate

2 months ago

Bristol, United Kingdom Mercure Bristol Grand Hotel Full time
About the Role

We are seeking a highly motivated and customer-focused Receptionist to join our team at Mercure Bristol Grand Hotel. As a Receptionist, you will be the first point of contact for our guests and will play a vital role in ensuring their stay with us is exceptional.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Process guest arrivals and departures, including check-in and check-out procedures.
  • Manage the front desk, including handling cash and credit transactions, and maintaining accurate records.
  • Assist with room assignments, key management, and other administrative tasks as required.
  • Collaborate with other departments to ensure seamless communication and a high level of service delivery.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
  • Proven experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Ability to work accurately and efficiently in a fast-paced environment, with a high level of attention to detail.
  • Basic computer skills, including proficiency in hotel property management systems.
  • Flexibility to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
What We Offer

As a Receptionist at Mercure Bristol Grand Hotel, you will have the opportunity to work in a dynamic and supportive team environment, with a range of benefits and opportunities for career development. We offer a competitive salary and benefits package, including pension enrolment, annual holidays entitlements, and opportunities for training and professional growth.

We are committed to providing our employees with a positive and inclusive work environment, where they can grow and develop their skills and careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.