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E-commerce Customer Support Specialist
3 months ago
Position Overview: Our client, Brook Street, is in search of a dedicated and skilled E-commerce Customer Support Specialist to enhance their Customer Services team, focusing on their extensive online product range.
Key Responsibilities:
- Provide exceptional customer service to existing, potential, and new clients through various communication channels including phone and email.
- Manage a high volume of orders weekly, ensuring precise entry of customer orders into the ERP system, which includes processing payment information securely.
- Assist key account clients by reviewing their schedules and forecasts, coordinating with Production and Purchasing departments to meet delivery timelines.
Required Skills and Experience:
- Proficiency in Microsoft Outlook and Excel, along with experience in ERP systems (preferably Epicor) and/or CRM software.
- Demonstrated customer service expertise.
- Strong ability to prioritize tasks, manage multiple responsibilities, and respond promptly to urgent inquiries.
- Professional communication skills, both written and verbal.
Employment Details:
- This is a full-time position with a standard work schedule.
- Benefits include 20 days of paid leave plus public holidays, a company pension plan, and healthcare options.
- On-site parking is available for employees.
