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Delivery Specialist

2 months ago

Annesley, United Kingdom The Sofa Delivery Company Full time

About The Sofa Delivery Company

We're a leading provider of sofa delivery services, dedicated to delivering exceptional customer experiences. As a Delivery Specialist, you'll play a crucial role in ensuring our customers receive their furniture safely and efficiently.

Key Responsibilities

  • Complete all deliveries into customers' homes in a safe and professional manner, without causing any damage to furniture or customers' property
  • Communicate effectively with the customer prior to delivery to ensure that they know you're on your way to their address
  • Ensure furniture is delivered to the room requested by the customer and that we do not leave them with any rubbish to dispose of
  • Represent The Sofa Delivery Company values and those of our brand partners in everything that you do
  • Work with your team and senior managers to provide feedback and continually improve the standards of service we offer

Requirements

  • You've got great people and time management skills
  • You enjoy spending time with customers, responding to their questions and needs
  • You're comfortable installing furniture in customers' homes - wherever that may be
  • You take pride in your work and prioritise the safety of yourself and those around you
  • You like variety in your day and the occasional challenge
  • You've got a dedicated work ethic and want to be recognised and rewarded for it
  • You want to work in an environment where everyone is welcome and can have fun
  • You want to work as part of a two-person team
  • You're happy to lift heavy furniture

Benefits

  • A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers
  • Fantastic 4 on 4 off shift pattern - meaning more time to spend relaxing with your nearest and dearest
  • 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
  • Access to a wide range of perks, including amazing retailer and days out discounts
  • We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
  • Free, on-site, physio sessions
  • Company Pension Scheme
  • Group Sharesave Scheme
  • Life Assurance & Company Sick Pay
  • Enhanced maternity, paternity and adoption leave