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Network and Server Solutions Expert

2 months ago

London, Greater London, United Kingdom Coevolve Full time

About Coevolve

Coevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate, deliver digital transformations quicker, and improve key business applications at dramatically reduced costs. Today, we are pushing the boundaries of traditional network management through AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services. With our Smart Services portfolio, we can proudly say that Coevolve represents the next generation of co-managed digital infrastructure specialists, ensuring we continue to be market-leading and at the forefront of Networking solutions across the globe.

Our Culture

Our people at Coevolve are smart, tenacious, passionate, and dedicated experts in the field. Our company culture fosters lifelong learning, collaboration and inclusion.

The Role

We are seeking a highly skilled Senior Network and Server Engineer to join our Sales function. As a key member of our team, you will play a pivotal role in leading technical engagements with our clients and providing support for our Escalation Engineers in the CRC Team (our Coevolve Response Center which is our 24x7 Incident Management & Activations Team). Your expertise will be essential in guiding prospects and existing customers through complex technical landscapes, particularly in areas such as Global Network Assessments, SD-WAN/SASE, ZTNA, Multi Cloud Networking and Application Performance optimization. You will serve as the technical liaison with key vendors, helping shape the technical scope and design of our solutions while ensuring that projects are delivered efficiently and effectively. Working together with the Operations (CRC) and Client Experience (CX) teams plus our Sales functions, the Senior Network and Server Engineer will work across all four life cycle phases of our SD-WAN service offering (Assess > Deploy > Manage > Optimize), with the majority of the focus being in the Assess and Deploy phases.

  • Technical Consulting: Support consulting projects, including Global Network Assessments, SD-WAN/SASE readiness, traffic optimization, VoIP, and other technical areas.
  • Vendor Liaison: Act as a technical liaison with key vendors such as VeloCloud by Broadcom, Cato Networks, and Zscaler to ensure solutions are aligned with client needs.
  • Project Support: Attend internal project meetings and assist project teams during implementation as needed.
  • Client Relationship Management: Build and maintain strong relationships with clients, encouraging discussions of new potential projects.
  • Workshops and Documentation: Lead technical workshops before and after contract signatures to finalize scope and design.
  • Technical Review and Support: Conduct regular technical review meetings with clients to inform them of relevant solution enhancements and industry trends. Provide support during the implementation phase as needed.
  • Knowledge Sharing: Proactively distribute knowledge to the team, sharing experiences during weekly Sales-Ops calls, weekly CTO-Ops Director calls, and via internal Microsoft Teams channels.
  • Technical Expertise: Proficiency in Microsoft Office, Visio, and excellent knowledge of the following technologies (hands-on experience preferred): WAN and LAN design, Network and Application Performance Management, Network and Application Optimization tools, Security concepts (firewalls, proxy servers, IDP/IPS), Data center design, Disaster Recovery, Business Continuity Plans.
  • SD-WAN and Next-Gen Networking: Familiarity with SD-WAN, SASE, multi-cloud networking, and other next-generation network technologies is a plus.
  • A Global Mindset: A practical understanding of a global team, client and vendor collaboration and familiar with timezone management and working across cultures.

Qualifications

Bachelor's degree or tertiary qualification in Electrical Engineering, Computer Science or related field is desired. We also value exceptional work experience.

  • As a global company, you'll gain exposure to global knowledge and experts in the field.
  • We offer remote working for this role to support work-life balance.
  • We foster a learning and professional development Culture plus you'll have the opportunity to learn from some of the best in the business.