Cruise Sales Representative

1 week ago

Manchester, United Kingdom Dreamlines Full time
Cruise Sales Consultant

We are seeking a highly motivated and experienced Cruise Sales Consultant to join our team at Dreamlines, the local arm of the globally acclaimed online cruise retailer. As a Cruise Sales Consultant, you will be responsible for selling cruise holidays, including bespoke itineraries, to our customers in the United Kingdom, while providing exceptional customer service and exceeding sales targets.

Key Responsibilities:
  • Convert incoming calls, emails, and web chats into bookings to meet personal sales targets
  • Sell cruise holidays across all cruise lines, dynamically packaging and tailor-making holidays to fit customers' specific requirements
  • Upsell and book ancillary products and services where appropriate
  • Provide excellent call quality, compliant with current industry regulations, such as GDPR
  • Offer exceptional customer service by building rapport and using personal experience to make us stand out from our competitors and encourage customer loyalty
  • Stay aware of current offers, promotions, discounts, and marketing campaigns to maximise sales opportunities
  • Keep up-to-date with own product knowledge, including completion of all cruise line online learning platforms and in-house training
  • Maximise skills on cruise line and in-house booking systems and make recommendations for improvements where needed
  • Follow company processes to minimise errors and ensure all bookings are completed, including when elements are out of system range at the time of original booking
  • Develop effective relationships with other team members and departments to share ideas and maximise sales and improve processes
Requirements:
  • Previous experience selling cruises or bespoke long-haul itineraries is essential
  • Self-driven to work towards and exceed targets
  • Past telephone sales experience, preferably in travel retail or tour-operating
  • Dynamic packaging experience is preferred
  • Passionate and enthusiastic about selling cruises
  • Homeworking experience is preferred
  • Good cruise and travel product and system knowledge
  • Previous experience of using Amadeus/GDS flight systems is preferred but not essential
Benefits:
  • Competitive basic salary plus lucrative bonus scheme. OTE £30K - £45K+
  • Access to an employee discount platform offering savings on many different providers
  • Access to all cruise line incentive schemes, e.g., Shine Rewards, Myclubroyal etc.
  • Contributory company pension scheme
  • Educational cruise trips and ship visits
  • Discounts on cruises & holidays for family and friends
  • Refer a friend bonus

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