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Regulatory Compliance and Monitoring Specialist
2 months ago
Job Title: Regulatory Compliance and Monitoring Officer
Job Summary:
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. As a regulated business, we have a strong commitment to ensuring that our processes and procedures are effective in maintaining regulatory compliance. We are seeking a highly skilled Regulatory Compliance and Monitoring Officer to join our team.
Key Responsibilities:
- Conduct regular call monitoring and correspondence monitoring for all agents across the contact centre, including administration, redemptions, and collections.
- Analyse risk and identify appropriate remedial action to support fair customer outcomes.
- Conduct effective root cause analysis to support necessary improvements that feed into various business areas policies and process changes.
- Ensure that the Quality Assurance scorecard aligns to the Homes England requirements and delivers effective outcomes for customers.
- Provide MI to the Compliance Manager on relevant assurance outcomes.
- Provide feedback to Team Leaders on the outcomes of the monitoring with clear guidance on the areas of improvement and coaching.
- Identify areas of improvement or training with potential solutions.
Requirements:
- A minimum of 2 years' experience, working within compliance or risk department.
- Subject matter expert in at least one of the following areas: regulated mortgage sales, risk management, FCA Regs (MCOBS, BCOBS, ICOBs), ICO (GDPR, Breach reporting and handling), Ofcom.
- Experience in communicating effectively and directly to senior and/or exec level people on Compliance matters.
- Must be confident, flexible, independent, and self-motivated.
- Adept at building strong relationships, with the ability to integrate into an existing team.
What We Offer:
- Save for your Future: Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%.
- All Employee Long Term Incentive Plan (LTIP): Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing: Employee Assistance Programme: counselling, legal & wellbeing support for all colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
- Employee discounts: Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits: The ability to purchase a wide variety of benefits through our flex plan; wine club, Apple gadgets, travel insurance, will writing, holiday trading and more.
- Time Off: Typically 28 days holiday + bank holidays.