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Facilities Operations Manager
2 months ago
We are seeking a seasoned Facilities Operations Manager to oversee the delivery of planned, reactive maintenance, and minor works across our city centre site. The ideal candidate will manage Hard FM services, maintain service level agreements, and meet internal KPI targets, ensuring service quality, health and safety, and commercial performance.
Key Responsibilities:
- Manage all Planned Preventative/Reactive/Emergency Maintenance tasks and Minor Project Works in line with contract criteria.
- Oversee direct reports and monitor the performance of self-delivered and subcontractor services.
- Implement compliance with internal and external health and safety/statutory/legislative policies.
- Handle emergency/critical repairs, including temporary services, to minimise disruption to client operations.
- Prepare monthly contract performance reports and attend review meetings with clients.
- Ensure contract deliverables, SLAs, and KPIs are met.
- Provide technical support regarding asset performance and lifecycle replacement.
- Manage maintenance spend to adhere to contract budgets.
- Archive and maintain contract documents within internal systems.
- Report on training, performance, and development of direct reports.
- Participate in the FM standby/out of hours emergency call-out rota.
- Maintain company-issued equipment and complete company IT system requirements and paperwork efficiently.
Requirements:
- Minimum of two years' experience in a Facilities Management role.
- Full Clean Driving Licence.
- IOSH managing safely or NEBOSH General Certificate.
- Strong communication skills, both oral and written.
- Excellent people management skills with experience in performance monitoring.
- High level of computer literacy.
- Background in Facilities Management contracts and/or Building Services with a technical bias in electrical or mechanical services.
Desirable:
- HND/HNC in Building Services or equivalent.
- Strong understanding of Statutory and business-focused maintenance.
