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IT Support Specialist

2 months ago

Hatfield, Hertfordshire, United Kingdom Eutopia Solutions Full time

**Job Summary**

Eutopia Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, resolving user issues, and ensuring the smooth operation of our IT systems.

**Key Responsibilities:**

  • Provide technical support to clients via various channels, including phone, email, and in-person support
  • Resolve user issues with a mix of hardware, software, and technical support
  • Work with a predominantly Windows environment, supporting hardware, software, AV, and Apple devices
  • Collaborate with the IT team to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base

**Requirements:**

  • Minimum 2 years of commercial IT support experience at 1st or 2nd support level for both hardware and software
  • Proven experience of providing IT support within a customer-facing role
  • Skilled in offering support to both Windows and Apple technologies
  • Excellent communication and customer care skills

**What We Offer:**

  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Collaborative and dynamic work environment