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Technical Support Specialist

2 months ago

Wellington, Telford and Wrekin, United Kingdom Synertec Full time

About Synertec

Synertec is a leading provider of electronic and paper document distribution services to the Public and Commercial Sectors. We strive to be the supplier of choice for patient and customer communication management, serving the NHS, Local Government, and a wide range of Commercial organisations.

Our Mission

We aim to make a real difference to patients, citizens, and businesses through our innovative use of communication technology. As a rapidly growing company, we are proud of our Somerset Large Business of the Year nomination and our role as an official partner of the NHS 75th Anniversary.

About the Role

We are seeking a skilled Technical Support Specialist to join our dynamic team. As a member of our team, you will spend your first 8-12 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner.

Key Responsibilities

  • Investigate and resolve technical issues
  • Set bespoke configurations for new customers
  • Support existing customers with any changes
  • Utilize problem-solving skills, attention to detail, and ability to multitask

What We Offer

  • 25 days holiday, rising to 30, plus Bank Holidays
  • Generous Company Pension Scheme, featuring an impressive 8% employer contribution
  • Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being
  • Health Cash Plan, where you can access optical, dental, and other medical benefits
  • Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time

Our Commitments

Synertec is committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversitys. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Minds Mental Health at Work Commitment.