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Desktop Support Specialist
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We are seeking a skilled and motivated Desktop Support Engineer to join our team at Ruby Group. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:- Provide technical support to clients via phone, email, and ticketing system
- Diagnose and troubleshoot software and hardware issues
- Assist clients with basic network and connectivity problems
- Escalate complicated technical issues to internal teams for resolution
- Ensure timely and accurate recording of customer interactions and issue resolutions
- Install networking and desktop equipment at client sites
- Previous experience in a similar support role
- Strong technical skills and ability to troubleshoot software and hardware issues
- Knowledge of operating systems, including Windows 10 and 11, and Windows Server
- Knowledge of managing Microsoft 365 environment
- Familiarity with network concepts, including TCP/IP, DNS, DHCP, and VPN
- Good communication skills, both written and verbal
- Outstanding problem-solving skills and analytical thinking
- Ability to work independently and within a team environment
- A customer-focused approach with a passion for delivering high-quality support
- Full UK driving license
- Competitive salary
- Opportunity to develop and grow technical skills within a supportive team
- Training and professional development programs
- Collaborative and inclusive work environment
- Employee benefits package, including health insurance and pension scheme
If you are a motivated and skilled individual with a passion for technology and customer support, we encourage you to apply for this exciting opportunity.
