Customer Service Associate

1 month ago

Berkhamsted, Hertfordshire, United Kingdom COOK Trading Ltd Full time

Position: Retail Team Member

Location: Berkhamsted

Hours: 10 hours per week

Compensation: £11.00 per hour

Join our dedicated team and brighten customers' days with exceptional service and delightful food offerings in our Cook Shop. As a valued member of our Cook family, you will play a crucial role in delivering a remarkable shopping experience.

Key Responsibilities:

  • Prioritize customer satisfaction above all else.
  • Engage customers with samples and provide insights about our products.
  • Utilize open-ended questions to share expert knowledge about our food selections.
  • Inform customers about new items, pairing suggestions, and serving ideas.
  • Exhibit thoughtfulness by assisting customers with their purchases and ensuring a pleasant shopping atmosphere.

If you have a passion for food, that’s fantastic However, we will provide training to enhance your knowledge about our products, including their origins and ideal occasions for serving.

Business Excellence:

  • Understand and strive to meet shop performance targets.
  • Maintain a clean, organized, and inviting shopping environment.
  • Ensure stock is consistently replenished and well-presented.
  • Efficiently operate the cash register and accurately manage transactions.
  • Comprehend necessary paperwork and legal requirements related to the shop.
  • Assist with opening and closing procedures, including cash handling.
  • Manage deliveries and maintain accurate inventory records.
  • Present a professional appearance with appropriate attire.
  • Collaborate effectively with the Shop Manager and team members to foster a supportive work environment.

We look forward to welcoming you to our team

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