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We are seeking current security cleared consultants for our digital transformation consultancy based in the London Area, United Kingdom. With over 20 years of delivering digital solutions to large organizations and nonprofits, our client specializes in delivering tangible outcomes-based transformations in highly complex public sector environments. Our team of over 100 permanent staff and a wider resource pool of 800 subject matter experts work collaboratively to provide the skills and knowledge required for each project. We are committed to delivering high-quality service and have established long-term relationships with our associates and clients.
Role Description
This is a 6 month contract, full-time on-site role for a Tech Bar Resource / 2nd Line Support. The Tech Bar Resource will be responsible for providing technical support, troubleshooting, printer support, and customer service to internal and external stakeholders. The Tech Bar Resource will also be responsible for effective communication and collaboration with team members and clients. This role is located in the London Area, United Kingdom. IR35 status: 'Outside'
Key Responsibilities
- Provide technical support and troubleshooting for Windows products
- Support MACs and ensure seamless integration with Windows systems
- Utilize Service Now to manage technical issues and customer requests
- Deliver exceptional customer service and communication skills to internal and external stakeholders
- Collaborate effectively with team members and clients to achieve project goals
- Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and best practices
- Participate in continuous improvement initiatives to enhance technical support processes and procedures
Requirements
- 5 Years of experience supporting Windows products
- 3 Years of experience supporting MACs
- 2 Years of experience with Service Now
- Technical Support, Troubleshooting, and Printer Support skills
- Strong customer service and communication skills
- Ability to effectively collaborate and work in a team
- Experience in the IT industry or related field
- Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, etc.
- Excellent problem-solving and analytical skills
- Attention to detail and ability to prioritize tasks
- VIP/White glove experience would be great.
- SC Cleared
