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Senior Insurance Consultant

2 months ago


Norwich, Norfolk, United Kingdom R13 Recruitment Full time

About the Role:

R13 Recruitment is excited to assist in the recruitment of a Senior Insurance Consultant to join a well-established and specialized insurance firm.

Key Responsibilities:

  • Support the broader team with workload management and distribution.
  • Facilitate training and development initiatives for team members.
  • Act as the primary contact for addressing customer complaints.
  • Deliver expert insurance guidance to clients through various communication channels.
  • Build and nurture strong relationships with customers and clients.
  • Acquire in-depth knowledge of company policies and insurance products.
  • Coordinate with providers to secure insurance coverage for clients.
  • Manage the renewal or modification of existing policies while maintaining accurate digital records.

Candidate Requirements:

  • Previous experience in the insurance sector (sales, service, or claims).
  • Proven ability to support colleagues through coaching or supervisory roles.
  • Exceptional customer service capabilities.
  • Strong verbal and written communication skills, with an emphasis on rapport building.
  • Experience in handling inquiries via telephone, email, and online platforms.
  • A confident and approachable telephone demeanor.

Working Environment:

This is a full-time, permanent position with a competitive salary based on experience. The company promotes a positive workplace culture and values its team, offering numerous opportunities for professional growth.

Benefits:

  • 25 days of annual leave plus public holidays.
  • Pension scheme.
  • Death in service benefit.
  • Office-based role in a central location.