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Ecommerce Manager

2 months ago

Stroud, Gloucestershire, United Kingdom Freja Full time
About Freja

Freja is a high-growth, multi-channel nutrition brand that has achieved rapid expansion across all sales channels since its launch in 2020. We've successfully raised an investment round and won several awards, including Food & Drink Startup of the Year and Best Visual Identity in Food & Drink Category.

Job Description

We're a small, agile team that punches above its weight. We're looking for a proactive, entrepreneurial, and commercially savvy Ecommerce Manager to join our team. The ideal candidate will have a broad understanding of ecommerce trading, digital marketing, and conversion optimisation.

Key Responsibilities
  • Front-end Ecommerce Management: Take hands-on ownership of the front-end, consumer-facing elements of our ecommerce business, working closely with our Marketing and Growth teams.
  • CMS Management: Manage all front-end elements of our ecommerce platforms (Shopify, Amazon) to ensure a consistent user experience and brand alignment.
  • Email and SMS Management: Build and send emails and SMS in Klaviyo (flows and campaigns) to engage with customers and drive sales.
  • CRO and Analytics: Use analytics tools to analyse, test, and optimise every touchpoint to improve conversion rates and customer experience.
  • Content Management: Ensure that every piece of content, from product thumbnails to blog articles, is well-crafted and engaging to drive sales and customer loyalty.
  • SEO and Merchandising: Own the on-page strategy (keyword relevance, internal linking, technical SEO) and ensure that promos, up/cross-sells, products, and bundles are well-set up and communicated.
  • Design and Visual Communication: Use Canva or Figma to create basic website and email graphics as needed to enhance the customer experience.
Requirements
  • A minimum of 3 years of experience in an Ecommerce role for a similar brand.
  • Comfortable working with Shopify and Klaviyo (Amazon is desirable but not essential).
  • Research, organisation, and communication skills are essential.
  • A willingness to grow with the company.
  • A genuine interest in our brand and product.
  • Current right to work and live in the UK.
What's in it for you
  • The opportunity to play a key role in a growing challenger brand.
  • Proper responsibility for a strategically important area.
  • Competitive salary + company performance bonus.
  • All employees will have EMI share options, giving them the opportunity to participate in our success.
  • Remote-first role, 5 days per month in the office.
  • Flexible working hours.
  • 25 days holiday plus bank holidays.
  • The tech you need to get the job done.
  • Allocated budget and time off for personal and professional training and development.
  • Plenty of opportunities for growth and development.