Store Operations Manager

2 months ago


Hartlepool, Hartlepool, United Kingdom Card Factory Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to join our team at Card Factory. As a Store Manager, you will be responsible for the overall performance of the store, focusing on delivering exceptional customer experiences, developing a high-performing team, and driving commercial growth.

Key Responsibilities
  • Store Operations: Oversee the day-to-day operations of the store, ensuring a high level of customer service and a clean, safe, and welcoming environment.
  • Team Development: Coach, train, and develop colleagues to achieve their full potential, fostering a culture of continuous learning and improvement.
  • Commercial Growth: Develop and implement strategies to drive sales growth, manage stock levels, and optimize merchandising to meet business objectives.
  • Recruitment and Talent Management: Recruit, select, and develop a high-performing team of Assistant Managers, Team Leaders, and Sales Assistants who embody our values and behaviors.
  • Performance Management: Conduct regular performance reviews, provide constructive feedback, and identify areas for improvement to drive business results.
  • Collaboration and Communication: Work closely with District and Regional Managers, as well as other stakeholders, to share best practices, address challenges, and drive business growth.
About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with a strong presence across the UK and Ireland. We offer a wide range of benefits to support our colleagues' physical, mental, and financial well-being.

  • Colleague Benefits: Enjoy a 25% discount on in-store and online purchases, access to financial wellbeing support, and seasonal incentive schemes.
  • Learning and Development: Participate in blended learning and development content, and access to Retail Apprenticeships.
  • Wellbeing Support: Take advantage of an Employee Assistance Programme, providing tools to support mental, physical, and financial wellbeing.


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