Retail Operations Supervisor
2 months ago
Role Overview
The position requires exceptional organizational skills, resilience, enthusiasm, and a strong commitment to delivering an outstanding in-store customer experience while embodying the AllSaints brand.
Key Responsibilities:
- Engage actively on the shop floor, collaborating with stylist teams to ensure smooth operations and an exceptional customer experience.
- Provide guidance and support to team members in addressing customer inquiries through various communication channels.
- Work closely with customer experience team leaders to manage key performance indicators and service level agreements.
- Act as a knowledgeable ambassador for our products, inspiring both customers and team members.
- Maintain a commercial focus, ensuring effective product presentation and adherence to display guidelines.
- Oversee daily store operations, ensuring team deployment and support for stylists are prioritized.
- Collaborate with management to achieve store targets and performance metrics.
- Handle personnel matters, including return-to-work interviews and performance management.
- Independently create and implement effective floor plans and staff schedules.
Required Skills:
- A passion for fashion and a strong belief in the impact of a great outfit.
- Determination to achieve high standards and set ambitious goals for the team.
- Thorough knowledge of store operations and customer preferences.
- Ability to quickly learn new systems and processes in a digital context.
- Integrity and reliability, aligned with brand values.
- A commitment to protecting the brand and ensuring customer and team well-being.
- A confident leader who inspires and motivates the team.
Company Values:
We prioritize our customers, work collaboratively, uphold our commitments, and take responsibility for our actions.
Benefits:
- Generous wardrobe allowance for work attire.
- Opportunity to earn additional income through team commission.
- Employee discounts for personal shopping.
- Comprehensive leave benefits and wellness support.
- Access to health and lifestyle resources.
Commitment to Diversity:
We are dedicated to fostering a diverse workforce and providing equal opportunities for all candidates.
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