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Technical Support Specialist

2 months ago


Sydenham, Greater London, United Kingdom Hamilton Barnes Full time

**About Hamilton Barnes**

We are a dynamic Service Provider dedicated to delivering exceptional IT services to our clients. As we continue to grow and expand our operations, we are seeking a highly skilled 1st/2nd Line Support Engineer to join our team.

Key Responsibilities:

  • Provide technical support to end-users via various communication channels.
  • Work across multiple devices and platforms to troubleshoot and resolve issues.
  • Evaluate and escalate complex problems to senior engineers for further assistance.
  • Manage and prioritize technical support tickets to ensure timely resolution.
  • Develop and maintain a strong understanding of our clients' IT infrastructure and systems.

Requirements:

  • Proven experience in IT support, with a focus on Windows and Apple devices.
  • Strong understanding of Active Directory and O365.
  • Excellent communication and interpersonal skills.
  • Basic networking knowledge and skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.