Field Service Engineer

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom SMT GB Full time
About the Role:

We are seeking a skilled Field Service Engineer to join our team in East Anglia, South East, and South Coast. As a key member of our engineering team, you will be responsible for delivering exceptional service to our internal and external customers.

The successful candidate will have a strong background in plant maintenance, agricultural, or HGV mechanics, with a proven track record of technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.

Key Responsibilities:

  • Service and repair Dynapac and Volvo road construction equipment, as well as other miscellaneous equipment.
  • Identify mechanical problems using technical knowledge and computerized diagnostic equipment, providing guidance and advice to customers.
  • Work in a commercially focused manner, seeking additional service revenue opportunities and promoting our aftermarket solutions.
  • Ensure software updates are installed as new versions are released.
  • Complete electronic reports and timesheets in real-time, providing comprehensive details of work undertaken.
  • Order parts for work as necessary and return parts in a clean condition at the time of job completion.
  • Able to work overtime as required and honour reasonable call-out requests.

Requirements:

To be successful in this role, you will need:

  • A formal engineering qualification in Plant Maintenance, Agricultural, or HGV mechanics.
  • Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
  • Advanced diagnostic and trouble-shooting skills, with a comprehensive understanding of hydraulics, electrics, and EATS.
  • Ability to communicate efficiently with colleagues, management, and customers.
  • Work with a cost-conscious mindset to ensure maximum profitability.
  • Ability to problem-solve and possess high-level diagnostic skills.
  • Confident using computer systems and Outlook.
  • High levels of attention to detail.
  • Conscientious in all aspects of the job.
  • Highly responsible, reliable, honest, and trustworthy.

Desirable:

  • Experience of welding and fabrication.

Benefits:

We offer a competitive salary, 5% employer pension contribution, 25 days annual leave, and a range of other benefits, including a cycle to work scheme, life assurance, and access to a wellbeing app.

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