Store Manager Assistant

3 days ago

Portsmouth, Portsmouth, United Kingdom JD Group Full time
{"title": "Supervisor Role Overview", "content": "

As a key member of the store's Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

**Key Responsibilities:**

  • Provide customers with excellent levels of customer service.
  • Deal with customer complaints and enquires, providing the best possible outcome.
  • Ensure the personal appearance of sales staff is in line with company guidelines.
  • Have an understanding of the Customer Service measuring programme.

**Sales and Visual Merchandising:**

  • Ensure that targets are achieved and, where possible, exceeded.
  • Monitor staff service levels in order to maximise store sales.
  • Utilise in-store devices, making sure that the customer is offered the whole product range.
  • Use reports to assist you in product placement of key selling lines.

**Training and Development:**

  • Encourage personal progression throughout your store.
  • Provide assistance with the induction and training of new starters.
  • Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.

**Requirements:**

  • Retail Supervisor experience would be advantageous.
  • Excellent Time Management skills.
  • Strong verbal and written communication skills.
  • IT skills - Microsoft Outlook, Word and Excel.

**JD Group Benefits:**

  • Holiday Allowance.
  • Staff Discount On JD Group and other brands within the organisation.
  • Pension Scheme.
  • Personal development opportunities to learn and develop at work.

We value our employees and offer a range of benefits to support their well-being and career development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply now.

"}

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