Current jobs related to Senior Client Support Analyst - Wrexham, Wrexham - DTCC

  • Senior Client Support Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    About the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Support Group, you will be responsible for providing exceptional support to our clients across various business lines.Key ResponsibilitiesHandle incoming client calls, emails, and web portal queries, providing...

  • Senior Client Support Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    About the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Contact Center, you will be responsible for providing exceptional support to our clients across various business lines.Key ResponsibilitiesHandle incoming client calls, emails, and web portal queries, providing...

  • Senior Client Support Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    About the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Contact Center, you will play a critical role in providing exceptional support to our clients across various business lines.Key ResponsibilitiesHandle incoming client calls, emails, and web portal queries,...

  • Senior Client Support Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    About the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Contact Center, you will play a critical role in providing exceptional support to our clients across various business lines.Key ResponsibilitiesHandle incoming client calls, emails, and web portal queries,...

  • Senior Client Support Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    About the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Contact Center, you will be responsible for providing exceptional support to our clients across various business lines.Key ResponsibilitiesHandle incoming client calls, emails, and web portal queries, providing...

  • Senior Client Support Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    Join DTCC's Client Support TeamWe are seeking a highly skilled and motivated Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Support Group, you will be responsible for providing exceptional support to our clients across various business lines.Key Responsibilities:Handle incoming client calls, emails, and web portal...

  • Senior Client Support Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    Join DTCC's Client Support TeamWe are seeking a highly skilled and motivated Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Support Group, you will be responsible for providing exceptional support to our clients across various business lines.Key Responsibilities:Handle incoming client calls, emails, and web portal...

  • Client Support Senior Analyst

    2 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    About this roleWe're seeking a Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Support Group, you'll play a vital role in providing exceptional support to our clients across various business lines.Key responsibilitiesHandle incoming client calls, emails, and web portal queries, providing timely resolutions or escalating...

  • Senior Client Support Analyst

    3 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    Make a Real Impact at DTCCWe are seeking a highly skilled Client Support Senior Analyst to join our dynamic team at DTCC. As a key member of our Client Contact Center, you will play a critical role in providing exceptional support to our clients across various business lines.Your Key ResponsibilitiesHandle incoming client calls, emails, and web portal...

  • Senior Client Support Analyst

    3 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    Make a real impact at DTCCWe're looking for a skilled Client Support Senior Analyst to join our team. As a key member of our Client Contact Center, you'll be responsible for analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, and coordinating necessary actions with other teams.Your Key...

  • Senior Client Support Specialist

    3 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    Make a Real Impact at DTCCWe are seeking a skilled Client Support Senior Analyst to join our dynamic team at DTCC. As a key member of our Client Support Group, you will play a critical role in providing exceptional support to our clients across various business lines.About the RoleAs a Client Support Senior Analyst, you will be responsible for analyzing...

  • Senior Client Services Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    Are you passionate about delivering exceptional client service and ensuring seamless account lifecycle activities?As a Senior Client Services Analyst at DTCC, you will play a critical role in onboarding new clients and managing risk and legal documentation. You will review and accept sales contracts, respond to clients via various communication mediums, and...

  • Senior Client Services Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    About the RoleWe are seeking a highly skilled and motivated Senior Client Services Analyst to join our team at DTCC. As a key member of our Client Account Services team, you will play a leading role in key new member onboarding and account lifecycle activities.Key ResponsibilitiesSupport the onboarding of new accounts by managing required risk and legal...

  • Senior Client Services Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    About the RoleWe are seeking a highly skilled and motivated Client Account Services Senior Analyst to join our team at DTCC. As a key member of our Client Account Services team, you will play a leading role in key new member onboarding and account lifecycle activities.Key ResponsibilitiesSupport the onboarding of new accounts by managing required risk and...

  • Senior Client Services Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    About the RoleWe are seeking a highly skilled and motivated Senior Client Services Analyst to join our team at DTCC. As a key member of our Client Account Services team, you will play a leading role in key new member onboarding and account lifecycle activities.Key ResponsibilitiesSupport the onboarding of new accounts by managing required risk and legal...

  • Senior Client Services Analyst

    4 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    About the RoleWe are seeking a highly skilled and motivated Senior Client Services Analyst to join our team at DTCC. As a key member of our Client Account Services team, you will play a leading role in key new member onboarding and account lifecycle activities.Key ResponsibilitiesSupport the onboarding of new accounts by managing required risk and legal...

  • Senior Client Support Specialist

    3 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    Make a real impact at DTCCWe're looking for a skilled Client Support Senior Analyst to join our team. As a key member of our Client Contact Center, you'll be responsible for analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, and coordinating necessary actions with other teams.Your Key...

  • Senior Client Support Specialist

    1 month ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    Join DTCC's Client Support TeamWe are seeking a highly skilled and motivated Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Support Group, you will be responsible for providing exceptional support to our clients across various business lines.Key Responsibilities:Handle incoming client calls, emails, and web portal...

  • Senior Client Support Specialist

    3 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    Transform Your Career at DTCCWe are seeking a highly skilled Client Support Senior Analyst to join our dynamic team at DTCC. As a key member of our Client Contact Center, you will play a vital role in providing exceptional support to our clients across various business lines.Your Key ResponsibilitiesHandle incoming client calls, emails, and web portal...

  • Underwriting Senior Analyst

    3 weeks ago

    Wrexham, Wrexham, United Kingdom DTCC Full time

    About DTCCDTCC is a leading provider of financial market infrastructure and services. We are committed to helping our employees grow and succeed in a dynamic and supportive environment.The RoleWe are seeking a highly skilled and motivated Underwriting Senior Analyst to join our team. As an Underwriting Senior Analyst, you will be responsible for delivering a...

Senior Client Support Analyst

2 months ago

Wrexham, Wrexham, United Kingdom DTCC Full time
About the Role

We are seeking a highly skilled Client Support Senior Analyst to join our team at DTCC. As a key member of our Client Support Group, you will be responsible for providing exceptional support to our clients across various business lines.

Key Responsibilities
  • Handle incoming client calls, emails, and web portal queries, providing timely and effective resolutions or escalating issues as needed.
  • Analyze, track, and communicate updates and resolutions to clients in a timely manner, adhering to query management expectations.
  • Prioritize and follow escalation procedures for critical service disruptions, maintaining accurate case management information and categorization.
  • Proactively monitor and respond to clients by coordinating with internal teams, including product management, relationship management, technology, application development, and business management teams.
  • Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions, or proactive client outreach.
Requirements
  • Bachelor's degree preferred or equivalent experience.
  • Minimum of 2 years of related experience.
  • Superior communication, interpersonal, and listening skills, with excellent communication (verbal and written) in English.
  • Excellent troubleshooting and customer service skills.
  • Ability to create accurate documentation with attention to detail.
  • Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.
What We Offer

We offer top-class training and development opportunities to help you grow and succeed in your role. Join our dynamic team and contribute to making a real impact at DTCC.