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Entry-Level Technical Support Professional

2 months ago


Sheffield, Sheffield, United Kingdom Searchability® Full time

Job Opportunity

We are a rapidly growing technology company seeking a skilled 2nd Line Support Engineer to join our team in Sheffield. As a key member of our technical support team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and collaborating with our network infrastructure team to ensure seamless connectivity.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Collaborate with the network infrastructure team to resolve complex technical issues
  • Develop and maintain a deep understanding of Windows technology and network protocols
  • Work independently and as part of a team to achieve business objectives

Requirements:

  • Previous experience working in a 2nd Line Support or similar role
  • High-level understanding of the Windows Technology Stack
  • Understanding of Networks – Routers, Switches, and WiFi Access Points

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance