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Team Leader
2 months ago
We are seeking a highly skilled and experienced Team Leader to join our team at RedCat Pubs. As a Team Leader, you will be responsible for leading a team of front-of-house staff, ensuring exceptional customer service, and maintaining a high level of quality in our venues.
Key Responsibilities:- Lead a team of front-of-house staff, providing guidance and support to ensure excellent customer service.
- Monitor and maintain high standards of cleanliness, health and safety, and licensing compliance.
- Manage stock, cash, and rotas accurately, using EPOS and software programs.
- Communicate effectively with senior management and colleagues to ensure seamless operations.
- Develop and implement effective marketing initiatives to increase profitability.
- Provide exceptional customer service, ensuring every customer has an incredible experience.
- Proven experience in a similar role, with a strong track record of leadership and customer service.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
- Strong commercial awareness, with the ability to analyze data and make informed decisions.
- Ability to work under pressure, remaining calm and composed in challenging situations.
- Passion for delivering exceptional customer service and creating a warm and welcoming atmosphere.
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A dynamic and supportive work environment.
- Access to training and development programs.
- A fun and rewarding work experience, with a focus on delivering exceptional customer service.