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Team Leader

2 months ago


Aylesbury, Buckinghamshire, United Kingdom RedCat Pubs Full time
Job Title: Team Leader

We are seeking a highly skilled and experienced Team Leader to join our team at RedCat Pubs. As a Team Leader, you will be responsible for leading a team of front-of-house staff, ensuring exceptional customer service, and maintaining a high level of quality in our venues.

Key Responsibilities:
  • Lead a team of front-of-house staff, providing guidance and support to ensure excellent customer service.
  • Monitor and maintain high standards of cleanliness, health and safety, and licensing compliance.
  • Manage stock, cash, and rotas accurately, using EPOS and software programs.
  • Communicate effectively with senior management and colleagues to ensure seamless operations.
  • Develop and implement effective marketing initiatives to increase profitability.
  • Provide exceptional customer service, ensuring every customer has an incredible experience.
Requirements:
  • Proven experience in a similar role, with a strong track record of leadership and customer service.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong commercial awareness, with the ability to analyze data and make informed decisions.
  • Ability to work under pressure, remaining calm and composed in challenging situations.
  • Passion for delivering exceptional customer service and creating a warm and welcoming atmosphere.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A fun and rewarding work experience, with a focus on delivering exceptional customer service.