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Operations Supervisor

2 months ago

St Helens, United Kingdom Integrations Team Test Full time

Job Summary:

As an Operations Supervisor at Integrations Team Test, you will play a critical role in ensuring the smooth operation of our depot and bus station. This includes allocating duties to enable staff to perform to their optimum capability, creating an open culture of trust and honesty, and ensuring adequate recording of absence.

Key Responsibilities:

  • Allocate duties to enable all staff to have the necessary training and development to perform to their optimum capability.
  • Create an open culture of trust and honesty, inspiring and motivating employees to be proud to work for Integrations Team Test.
  • Ensure adequate recording of absence and that drivers adhere to policy and procedures.
  • Respond to customers in a positive, understanding, friendly manner, providing as much information as possible to answer customer enquiries.
  • Ensure complaints are answered in a timely manner and fully investigated with appropriate actions taken to prevent a reoccurrence.
  • Effectively manage the day-to-day operational systems, ensuring drivers report for work on time and are fully briefed on the latest communications.
  • Ensure drivers present themselves for duty wearing the correct uniform in the correct manner.
  • Ensure all duties are fully staffed, accurately record lost mileage on service disruptions, and enter on the system.
  • Liaise with the Engineering Department to ensure vehicle availability and progressing vehicle issues.
  • Ensure correct hours are recorded daily on the computer/wages system.
  • Monitor quality standards as defined by Integrations Team Test KPIs and local business objectives.
  • Make sure the depot and bus station are operated within legal and statutory requirements.
  • Communicate with Trade Union reps, with a view to achieving a positive working relationship based on mutual honesty and trust.
  • Participate in and encourage the engagement of drivers in Operational Excellence, building their own awareness and capabilities in the tools and techniques as part of the depot's roll-out to deliver effective performance, people, and process improvement.