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Service Cost Estimator

2 months ago

Walsall, Walsall, United Kingdom United Plant Full time
Job Overview

Position: Service Estimator

Contract Type: Permanent

Location: Cannock

United Plant Services is a distinguished engineering and asset management firm, celebrated for delivering top-tier engineering assistance and fleet management for Heavy Mobile Equipment (HME) in the quarry and waste sectors. As a member of The Briggs Equipment Group, we are recognized as a premier provider of asset management and maintenance solutions throughout the UK and Ireland. We encourage candidates who may not meet every requirement to still consider applying.

Your Role and Responsibilities:

  • Adhere to company Health and Safety protocols at all times, ensuring the safety of colleagues and clients.
  • Produce competitive estimates for Parts and Services to meet or surpass sales objectives.
  • Maintain clear communication with both internal teams and external clients, keeping them informed and managing expectations effectively.
  • Take ownership of the estimate generation process, focusing on timely conversions to sales while managing customer expectations.
  • Identify and leverage business opportunities to enhance revenue and profit margins.
  • Collaborate closely with the Service Administrator to oversee any purchase order accruals.
  • Establish strong relationships with the engineering supply chain, including parts, third-party services, and other stakeholders.
  • Prioritize tasks to align with customer expectations and the company's contractual obligations and KPIs.
  • Ensure clients receive the highest quality of service through effective follow-up and resolution of issues.
  • Work alongside team members and Regional Managers to create accurate first-time estimates.
  • Manage the estimate process until job completion, including updating estimates and obtaining necessary approvals for any overruns.
  • Ensure purchase order numbers are secured before commencing any billable work.
  • Monitor all outstanding estimates, keeping them within a 7-day timeframe.
  • Assist with call handling and job logging as needed.
  • Support the training of new team members.
  • Promote a collaborative team environment and provide coverage for colleagues when necessary.
  • Complete any reasonable tasks assigned by the regional line manager.

Qualifications for Success:

  • A minimum of 5 years in a technical environment.
  • Proven experience in estimating work.
  • Familiarity with supply chain interactions.
  • Strong financial and commercial acumen.
  • Proficiency in Excel for data management and reporting.
  • Industry knowledge to foster supply chain innovation.
  • Exceptional communication skills across all levels.
  • Attention to detail and problem-solving capabilities.

What We Offer:

  • Opportunities for future development and career advancement.
  • A contributory pension scheme with employer contributions up to 6%.
  • A profit-sharing bonus based on company performance.
  • Health schemes including Paycare and eyecare.
  • Discounts at various high street retailers.

Next Steps:

  • If you are interested in this opportunity, please proceed with the application process.
  • If you are uncertain whether this role is suitable for you, feel free to explore our careers page and submit your CV for consideration.
  • If you require any accommodations during the interview process, please inform the Recruitment team in advance to ensure your needs are met.

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