Problem Solver

21 hours ago

London, Greater London, United Kingdom J Bandy Consulting Full time

{"h1": "Problem Analyst Job Description", "p": "At J Bandy Consulting, we are seeking a skilled Problem Analyst to join our team. As a Problem Analyst, you will play a crucial role in identifying failure points and areas of improvement across both technical and non-technical business areas. Your primary responsibility will be to manage the end-to-end problem management process, ensuring that issues are resolved efficiently and effectively.", "ul": [{"li": "Identify and analyze problems and low performance issues across the organization"}, {"li": "Develop and implement long-term solutions to prevent recurrence of problems"}, {"li": "Collaborate with cross-functional teams to improve service quality and reduce operational burden"}, {"li": "Conduct root cause analysis and propose solutions to improve business processes"}], "h2": "Key Responsibilities", "p": "As a Problem Analyst, you will be responsible for the following key responsibilities:", "ul": [{"li": "Actively seek knowledge from business area owners to understand the environment"}, {"li": "Familiarize yourself with developed capabilities and system architectures to identify potential failure points"}, {"li": "Interrogate raw and processed data to identify trends that highlight problems"}], "h2": "Requirements", "p": "To be successful in this role, you will need to have the following qualifications and experience:", "ul": [{"li": "Certified Problem Management Professional"}, {"li": "Certification in Incident Management"}, {"li": "Experience leading problem management within a cloud-based development environment"}, {"li": "Excellent written and verbal communication skills"}, {"li": "Experience interpreting data using tools like Prometheus and Grafana"}, {"li": "Ability to work independently and corral resources"}, {"li": "Experience working in the telecommunication industry"}, {"li": "Understanding of Kubernetes practices and Agile working practices"}], "h2": "What We Offer", "p": "At J Bandy Consulting, we offer a dynamic and challenging work environment that provides opportunities for growth and development. If you are a motivated and experienced Problem Analyst looking for a new challenge, please submit your application.", "p": "We are an equal opportunities employer and welcome applications from all qualified candidates.", "p": "Please note that we do not accept applications from recruitment agencies.", "p": "Thank you for your interest in this role.", "p": "We look forward to hearing from you.", "p": "Best regards, J Bandy Consulting"}

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