Transport Logistics Coordinator

6 days ago


Newmarket, Suffolk, United Kingdom Brickability Group PLC Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Transport Logistics Coordinator. This role is responsible for ensuring accurate, safe, and compliant stock logistics, and will play a critical part in the success of our company.

Key Responsibilities
  • Plan and organize shipments and deliveries to ensure timely and efficient transportation of goods.
  • Coordinate drivers, vehicles, loads, and journeys to optimize logistics and reduce costs.
  • Conduct regular safety checks on trucks and act on defect reports to ensure compliance with regulations.
  • Organize couriers and confirm delivery details, including weight, size, location, and delivery date.
  • Manage MOTs, services, and tacho calibration, and maintain accurate records and returns.
  • Report all accidents to the company's insurers and ensure that all picking orders are accurate and double-checked.
  • Organize customer collections and returns, and record and organize interbranch transfers.
Customer Service
  • Provide a professional, friendly, and helpful service to customers at all times.
  • Deal with customer inquiries and provide information on products in a timely manner.
  • Ring customers before delivery if their order is incomplete or if the delivery date changes.
  • Cover the front desk and phones, and build effective and ongoing relationships with regular customers.
  • Deal with complaints and escalate to the Assistant Branch Manager/Manager as required.
Teamwork
  • Support colleagues in providing a professional service to customers.
  • Support overall team performance and be prepared to answer phone calls.
  • Share knowledge and expertise on products and customers.
  • Step in where needed to help assist with tasks to ensure that the branch runs smoothly, and assist with warehouse duties if needed.
  • Ensure that H&S policies and procedures are followed at all times.
  • Work flexibly to ensure cover is provided when required.
  • Serve at the front counter when needed.
Requirements
  • Numeracy and literacy skills, educated to GSCE or equivalent.
  • Experience of working in a building merchant or similar environment.
  • Experience of stock control, transport, and logistics in a branch.
  • Working knowledge of health and safety legislation.
  • Strong communication skills.
  • Excellent organization and planning skills.
  • IT skills in Microsoft Office, including Word and Excel.
  • Able to work on own initiative.
  • Full driving license.


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