Team Member

1 month ago

Peterborough, Peterborough, United Kingdom Wells & Co Full time
About the Role

We are seeking a talented and motivated Front of House staff to join our team at The Queen's Head in Peterborough. As a key member of our team, you will be responsible for delivering an exceptional customer experience and a mouth-watering food offering.

Key Responsibilities
  • Taking responsibility for the customer journey, ensuring their experience is second to none
  • Taking accurate orders and working closely with kitchen staff
  • Ensuring payments and receipts are correct
  • Confidently recommending menu and drinks offerings
  • Observing service and standards and reporting any incidents or issues
  • Being a supportive and proactive team member
What We Offer
  • Competitive hourly rate + tips
  • 28 days holiday
  • Company Pension scheme
  • Retail and beer discounts
  • Fun culture surrounded by a supportive team
  • Free food when on shift
  • 30% dining discount of all managed houses
  • Employee Assistance programme
  • Benefits portal
  • Refer a friend bonus
  • Career development programme
  • Great working environment and great prospects
Requirements
  • Previous experience working front of house in a hospitality or customer facing environment
  • Enthusiasm and passion for food and beer
  • The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
  • A result driven and ambitious individual keen to develop your career and grow with us

We are looking for someone who is passionate about delivering exceptional customer service and has a passion for food and beer. If you have a positive attitude, a willingness to learn and a desire to grow with our company, we would love to hear from you.

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