IT Service Delivery Team Lead

2 weeks ago

London, Greater London, United Kingdom INEOS Automotive Full time
About the Role

We are seeking an experienced IT Service Delivery Team Lead to join our team at INEOS Automotive. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our Enterprise and Office IT Support services.

Key Responsibilities
  • Lead the IT Service Delivery team in providing exceptional IT support to our global offices
  • Develop and implement IT service-related policies and procedures
  • Design and lead the Vendor & Supplier management strategy
  • Manage escalated service desk issues and ensure timely resolution
  • Oversee the office and user IT support strategy across all offices
  • Organize the support of Enterprise Systems as needed
  • Manage project portfolios and ensure successful project delivery
  • Pre-project analysis and scoping, including budget monitoring and purchasing
  • KPI Reporting and team audits
Requirements
  • Degree in a computing/technical discipline preferred
  • ITIL qualification is essential
  • Microsoft Certified Professional (MCP) – is desirable
  • Cloud qualification will be an advantage
  • Experience in leading a small team is required
  • Proven IT Support experience of 5+ years in a busy IT Service Desk, Operations or technical support environment working to ITIL practices
  • Previous experience managing IT incidents using an ITSM workflow toolset ServiceNow/Remedy/FreshService or other SaaS Service Desk system
  • Building, configuring and deploying desktop environments with commonly used desktop imaging tools
  • Good knowledge of patch management principles, ideally using Workspace ONE or any deployment tool
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and in Microsoft Office 365 administration
  • Experience with using and troubleshooting Outlook 365 within a domain environment (permissions, calendar sharing, delegation etc.)
  • Active Directory knowledge - creating user accounts, reset passwords, create groups etc. including basic Security and Distribution Group administration. Experience with Azure AD will be an advantage.
  • Setting up and supporting a modern workplace videoconferencing solution
  • Supporting iOS and Android devices, including the use of an MDM solution for policy management
  • Experience of supporting a networked, multi-function printer estate
  • Experience of scripting, orchestration and automation techniques
  • Experience of working and building relationships with stakeholders, suppliers and 3rd parties
  • A good level of interpersonal, communication, influencing and negotiating skills
  • Preference will be given to applicants with an automotive, manufacturing or engineering background
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.

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