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Operational Resilience Specialist

2 months ago

Stirling, Stirling, United Kingdom M&G plc. Full time
About the Role

M&G plc is a leading international savings and investments business with a rich history spanning over 170 years. We offer a range of financial products and services through Asset Management, Life, and Wealth. Our three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

We are committed to creating an exceptional place to work for exceptional talent. Our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; guide our actions and decisions.

Job Summary

We are seeking an experienced Operational Resilience Specialist to join our Risk, Assurance, and Remediation function. The successful candidate will support the business in embedding all aspects of Operational Resilience into their day-to-day activities.

Key Responsibilities
  • Support the Embedding of the Operational Resilience framework within the business to drive the future resilience agenda.
  • Act as a first point of contact, supporting the Operational Resilience Lead, and resilience SME for M&G Life, providing resilience and continuity advice to deliver a robust Operational Resilience framework.
  • Support the business in completing the annual review of their Business Continuity Plans, including refreshing the Business Impact Analysis (BIA), identifying the resources that they depend on to deliver their critical processes, and assessing the viability of their contingency solutions.
  • Support the activities to identify and maintain the M&G Life's Important Business Services (IB Services), including completing Service Impact Analysis (SIA) and setting Impact Tolerances.
  • Support with testing of Business Continuity Plans and the scenario testing of IB Services, including preparation of scenarios, conducting testing, identifying and recording vulnerabilities that require remediation.
  • Support M&G Life business colleagues with Incident and Crisis Management activities as required.
  • Delivery of Continuity and Resilience training to a range of stakeholders in the Life business.
  • Support the Operational Resilience oversight of material third-party arrangements, including function-to-function meeting facilitation, scheduling, minute completion, and action assignment/tracking.
  • Support the oversight of intra-group arrangements in place.
  • Deputise for the Operational Resilience Lead as required.
Requirements
  • Strong awareness of, and interest in, the Operational Resilience regulation from an FCA/PRA perspective and the step-up from traditional Business Continuity practices.
  • Evidencable and demonstratable strong past experience in an Operational Resilience based role within financial services, ideally within a Life business.
  • Ability to articulate key principles of Resilience disciplines including third-party resilience and business continuity.
  • Good stakeholder management skills, including building strong and effective relationships and confident in dealing with colleagues at all levels.
  • Experienced in process analysis, improvement, change management, and governance.
  • Experienced in designing and executing Business Continuity and Important Business Service Scenario testing.
  • Experienced with Resilience Risk identification, assessment, and remediation planning.
  • Comfortable with meeting preparation and facilitation to a range of stakeholders.
  • A proactive mindset and the ability to use initiative to drive assigned tasks forward.
  • The ability to handle and absorb business change and apply a resilience lens to identify risks and issues.
  • Comfortable with Hybrid working practices.