Retail Sales Associate
4 weeks ago
Location: London
Employer: Selfridges
Job Summary:
We are seeking a highly skilled Sales Associate to join our team at Selfridges. As a Sales Associate, you will be an essential part of a team that creates extraordinary experiences for our customers.
Key Responsibilities:
- Provide exceptional customer service, building rapport and sharing product knowledge to cater to customer needs
- Conduct sales, refunds, and exchanges, offering online services as needed
- Maintain the highest retail standards, including selling and replenishing stock, organizing rails, and hosting
- Manage and oversee stock in your department, from unpacking deliveries to completing audits and maintaining the stock room
- Adapt to changing challenges, working on different departments and taking your service excellence and collaborative spirit with you
- Stay ahead of the latest trends by expanding your knowledge of products and competitors
- Follow health, safety, and security procedures, and play an active role in preventing stock loss
Requirements:
- Excellent communication skills, engaging with customers with varying needs and requirements
- Well-informed and knowledgeable about products, trends, and competitors
- Sales and service expertise, delivering the extraordinary each time and taking the initiative to provide additional services
- Problem-solving skills, resolving issues for customers and adapting your approach to each individual
- Flexible and adaptable, taking ownership of tasks that may go beyond the role expectation
- Reliable and respected colleague, embodying our values
This job summary represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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