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National Account Director

2 months ago


London, Greater London, United Kingdom Compass Group UK & Ireland Full time
National Account Manager

We're committed to recognizing and rewarding our employees' hard work, which is why we offer a comprehensive benefits package that includes:

  • Contributory pension scheme
  • Exclusive travel discounts with TUI, Expedia, and more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons, and many more
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • You can share all discounts and offers with your friends and families

The National Account Manager is the key partner to the client for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees all culinary, cafe, hospitality, events, vending, and guest service operations.

Key Responsibilities:
  • Develop and lead the team of Associates and Managers within the contract to ensure exceptional service, consistency, and innovation is delivered to our clients both in London and regionally
  • Manage client and contractual relationship in a commercial manner, ensuring financial targets, compliance, and company procedures are adhered to
  • Shaping the contract's overall business strategy, developing strategic plans, and assessing contract performance along with conducting research and data analysis to inform business decisions
  • Work alongside the London Account Manager and team to set the standard for all of the operations and systems

This position reports into the Operations Director for National and International Clients and will leverage their strong business knowledge, culinary, hospitality, financial, and people management skills to deliver positive results for our clients, customers, and Compass Group.

Requirements:
  • Ensure that the management team continually develop and proactively manage their teams to maintain performance levels and engagement
  • Deliver the profit for Compass through leading the managers in the delivery of their financial and operational targets through weekly and monthly reporting and forecasting
  • Develop the customer strategy and work with relevant parties to ensure the tools are in place to support its delivery
  • Assess the contract's operational and strategic performance
  • Align processes, resources-planning, and department goals with overall strategy

This role requires a proactive, pragmatic, and commercial approach, with strong influencing, coaching, and people development skills, as well as the ability to drive change with effective project and stakeholder management skills.