Visitor Operations Manager
3 weeks ago
We are seeking an experienced and dynamic Visitor Operations Manager to join our Property Leadership Team at the West Yorkshire Group of properties. This role will be responsible for developing and delivering an outstanding visitor offer and diversifying audiences across our high-profile portfolio of sites.
Key Responsibilities- Lead and oversee day-to-day visitor operations and experience, ensuring excellent everyday delivery.
- Develop and implement strategies to maximize income generation from admissions, events, membership, and weddings and events.
- Create and lead a positive, inclusive, diverse, and productive work environment for the visitor-facing team.
- Manage volunteers and staff, providing coaching and staff development opportunities.
- Collaborate with partners, communities, and collaborators to deliver high-quality experiences and engagement.
- Experience in people leadership and management, including equality, diversity, and inclusion.
- Strong understanding of visitor operations and high-quality engagement.
- Ability to engage with partners, communities, and collaborators with ease and confidence.
- Proven ability to lead an operation, including rotas, budgets, and planning across a complex portfolio of properties.
- Collaborative leadership style, taking time to support the team and everyone across the portfolio.
The National Trust is a conservation charity that looks after nature, beauty, and history for everyone to enjoy. We're working hard to create an inclusive culture, where everyone feels they belong. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Benefits- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest, and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme.
- Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.
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Keighley, Bradford, United Kingdom National Trust Full timeAbout the RoleWe are seeking an experienced and dynamic Visitor Operations Manager to join our Property Leadership Team at the West Yorkshire Group of properties. This role will be responsible for developing and delivering an outstanding visitor offer and diversifying audiences across our high-profile portfolio of sites.Key ResponsibilitiesLead and oversee...
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