Quality Assurance Specialist

1 week ago

Hull, Kingston upon Hull, United Kingdom Neilson Financial Services Full time
{"Job Title": "Quality Assurance Officer", "Job Description": "Key Responsibilities

As a Quality Assurance Officer at Neilson Financial Services, you will be responsible for ensuring the highest standards of quality in our customer interactions. Your key responsibilities will include:

  • Conducting regular call evaluations to assess the quality of our customer service
  • Identifying and addressing any compliance issues or breaches
  • Delivering exceptional customer service and meeting or exceeding performance targets
  • Maintaining a thorough understanding of our compliance framework and adhering to all relevant policies and procedures
  • Collaborating with the sales team and management to promote effective communication and improve overall performance
Requirements

To be successful in this role, you will need:

  • Previous QA experience, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • A strong understanding of compliance regulations and industry standards
  • A customer-focused approach and a keen eye for detail
What We Offer

In return for your hard work and dedication, we offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. Our team is passionate about delivering exceptional customer service, and we are looking for like-minded individuals to join us on this journey.

We are committed to creating a positive and inclusive work environment, where everyone feels valued and supported. If you are a motivated and results-driven individual who is passionate about quality and customer service, we would love to hear from you.

"}

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