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House Manager
2 months ago
We are seeking a customer-centric House Manager to enhance the quality of life for our homeowners and maintain their independence. This diverse role encompasses high-level customer service, front-of-house, and facilities management.
Key Responsibilities- Welcome new homeowners and support them in settling into their apartments.
- Provide a professional front-of-house service and deal with visitors in a friendly manner.
- Be the first point of contact for homeowners and offer help, support, and advice as necessary.
- Work collaboratively with partners and suppliers to ensure the smooth running of the estate.
- Be the face of McCarthy Stone for families and friends of our homeowners.
- Deal with homeowners' issues with sensitivity and respect their privacy.
- Manage the development, gardens, and grounds in an efficient and effective manner, providing a safe, secure, well-maintained, and pleasant environment.
- Facilitate social interaction and help homeowners enjoy retirement living to the full.
- Ensure all Health and Safety requirements are adhered to.
- Excellent communication skills with a real 'can-do' attitude.
- Extensive experience in a professional customer service-oriented position.
- A professional approach with high-quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and can problem-solve effectively.
- Awareness of basic Health and Safety will be a distinct advantage.
- Good level of computer literacy, including Microsoft Word and Outlook.
- Previous/current work-based first aid qualifications will be an advantage.
We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
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