Customer Retention Specialist

4 weeks ago


Barlborough, Derbyshire, United Kingdom Biffa Full time
Job Overview

We are seeking a skilled Loyalty Team Executive to enhance customer retention within Biffa. This role involves handling customer contract termination requests while proactively identifying customers who require assistance.

Key Responsibilities
  • Manage customer relationships to minimize contract terminations
  • Identify opportunities to improve customer satisfaction and loyalty
  • Develop and implement strategies to retain high-value customers
  • Collaborate with internal teams to ensure seamless customer experience
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Experience in customer-facing roles or retention programs

Biffa is a leading waste management company, and this role offers a unique opportunity to make a meaningful impact on customer satisfaction and loyalty.

Competitive OTE and a dynamic work environment make this a compelling opportunity for the right candidate.



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