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Events and Meetings Operations Leader
3 months ago
Meetings & Events Operations Manager
Location: Based at Hoar Cross Hall.
Salary: £35,000 per annum
About Us:
Located in the heart of Staffordshire, Hoar Cross Hall merges the charm of a historic estate with the luxury of a spa resort. We pride ourselves on providing an exceptional guest experience, featuring exquisite dining options, expansive gardens, and a world-class spa. Our mission is to offer outstanding service and create lasting memories for our guests.
At Hoar Cross Hall, we strive to treat our guests like family, ensuring positive and memorable experiences during their stay or visit.
We seek individuals who are passionate and positive. We provide training for skills, nurture personal growth, and support you in achieving your career aspirations.
The Role:
The Meetings & Events Operations Manager plays a crucial role in the effective planning, coordination, and execution of all operational elements related to meetings, conferences, and exclusive events at our hotel or spa.
Why Work With Us:
- Experience working in a stunning, historic estate dedicated to excellence in hospitality.
- Competitive salary.
- Complimentary access to leisure and spa facilities.
- Staff canteen offering a variety of lunch options daily.
- Discounts on overnight stays and spa days.
- 30% discount on food and beverages.
- Employer pension contributions.
- Comprehensive induction and training programs.
- Access to Perkbox online benefits and discounts.
- Free parking available.
- Opportunities for professional development and career progression.
Key Responsibilities:
- Oversee the complete lifecycle of events, ensuring all logistics are carefully planned and executed.
- Effectively manage the Meetings & Events department, ensuring all team members are aligned with departmental goals and adequately trained.
- Contribute to the hotel's and spa's profitability by driving revenue from meetings, conferences, and events.
- Manage budgets, control expenses, and optimize resources to meet financial objectives.
- Lead, motivate, and inspire the Meetings & Events team to deliver exceptional service and achieve departmental goals.
- Provide ongoing training and development opportunities to keep the team informed about industry trends and best practices.
- Ensure the highest level of customer service is consistently delivered.
- Guarantee that all products and services provided during events meet top quality standards.
- Monitor departmental performance, making necessary adjustments to meet or exceed targets.
Person Specification:
Essentials:
- Demonstrated experience in events management.
- Strong leadership and team management skills, focusing on motivation, development, and performance management.
- Proven ability to work closely with and manage partnerships.
- Proficiency in event management software and Microsoft Office Suite.
- Exceptional attention to detail and meticulous task management.
- Commitment to providing outstanding service and fostering long-term client relationships.
Desirables:
- Experience managing large-scale events in a luxury or high-end environment is preferred.
Further Information:
- 45 hours per week.
- 5 days a week.
- Full flexibility is required, including some work during evenings, weekends, and holidays.
People say you can't choose your family; well, we choose you to be part of ours.
