IT Support Specialist

2 months ago


Warrington, Warrington, United Kingdom American Golf Full time

Welcome to American Golf, where we are dedicated to providing golfers of all levels with exceptional service and the latest in golf products. As the largest golf retailer in Europe, we are committed to excellence and building a community of passionate golf enthusiasts.

As a key member of our IT team, you will play a vital role in ensuring the smooth operation of our systems and services. This position requires a blend of technical expertise and exceptional service skills to ensure our systems are optimized and our team remains productive.

About the Role:

  • Provide technical support to end-users, swiftly diagnosing and resolving hardware and software issues.
  • Manage user account setups, password resets, and access permissions in compliance with security protocols.
  • Handle the installation, configuration, and maintenance of software applications and hardware devices, keeping systems up-to-date and secure.
  • Maintain accurate records of IT assets and procedures, develop user guides, and provide training to end-users.
  • Escalate complex issues to senior support and collaborate with IT team members to enhance service delivery.

The Ideal Candidate:

  • Prior experience in IT support, preferably in a technical service desk role.
  • Familiarity with IT service management principles and industry-standard frameworks.
  • Strong problem-solving and advanced troubleshooting skills.
  • Exceptional interpersonal and customer service abilities.
  • Ability to manage priorities and perform efficiently in a collaborative environment.
  • A degree in Information Technology, Computer Science, or related field is a plus.

We are seeking a highly skilled and motivated individual to join our team and contribute to delivering outstanding service and support to our team.



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