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Service Solutions Engineer

3 months ago


Kilmarnock, East Ayrshire, United Kingdom Schneider Electric Full time

Position:
Service Solutions Engineer


Objective


Your role will encompass delivering Building Management Systems (BeMS) support to a designated client portfolio, while fostering proactive relationships with customers and embodying our core values to facilitate service enhancement.


Key Responsibilities:

  • Adhere to Schneider Electric's policies and procedures to ensure a safe and responsible work environment, maintaining a zero-tolerance stance on unsafe practices;
  • Assume responsibility for your assigned customer accounts to fulfill or surpass contractual obligations;
  • Provide exemplary service delivery;
  • Collaborate closely with clients to pinpoint operational challenges that can be addressed;
  • Generate clear and informative service documentation that illustrates the value Schneider Electric brings;
  • Proactively recognize and propose quoted solutions for enhancements, upgrades, or repairs;
  • Identify energy efficiency and improvement initiatives to offer beneficial suggestions for both parties;
  • Support Operations Managers and Sales teams with larger-scale opportunities;
  • Participate in the team on-call schedule and assist fellow team members whenever feasible;

Qualifications for Success:

  • An electrical background, along with experience in the Building Management Systems (BMS) and/or HVAC sectors, is advantageous but not mandatory;
  • Previous experience in a Field Service role, with a focus on customer care;
  • A driven individual eager to learn about the diverse product offerings from Schneider Electric;
  • Proven work experience and a strong track record in a similar capacity;
  • A positive demeanor and a constructive mindset;
  • Possession of a valid driving license;


At Schneider Electric, we prioritize Diversity & Inclusion as a fundamental aspect of our organization, integral to our history, culture, and identity. We believe that embracing diversity fuels innovation and creativity, fostering collaboration. Our goal is for our workforce to reflect the diversity of the communities we serve, thereby strengthening our teams to drive the company's future.

What We Offer:


Competitive salary and bonus structure, 28 days of annual leave plus public holidays, holiday buy and sell options, pension plan, employee share ownership program, various health and wellness support initiatives, gym flexibility, internal mobility opportunities, shopping and dining discounts, access to a learning portal, and much more.


Join Us:
We invite you to submit an online application to be considered for a position with us. We are eager to learn about you as you learn about us.

Make an Impact:

When considering a new team, the culture is vital. At Schneider Electric, our values and behaviors form the foundation for a thriving culture that supports business success. Our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - begin with us.

IMPACT invites you to join Schneider Electric, where you can contribute to transforming sustainability ambitions into actions, regardless of your role.

It is a call to align your career with the goal of achieving a more resilient, efficient, and sustainable world.

We seek IMPACT Makers; exceptional individuals who turn sustainability goals into reality at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today.

Schneider Electric is committed to being the most inclusive and caring company globally, providing equitable opportunities to all and ensuring every employee feels uniquely valued and safe to contribute their best. We reflect the diversity of the communities in which we operate, and 'inclusion' is one of our core values.

We believe our differences strengthen us as a company and as individuals, and we are dedicated to promoting inclusivity in all our endeavors.

This commitment extends to our candidates and is embedded in our hiring practices.

At Schneider Electric, we uphold the highest standards of ethics and compliance, believing that trust is a foundational value. Our Trust Charter serves as our Code of Conduct, demonstrating our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our commitment to respectful and good-faith interactions with all stakeholders.
Schneider Electric is an Equal Opportunity Employer, committed to providing equal employment and advancement opportunities in all areas of recruiting, hiring, training, transferring, and promoting qualified individuals, regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.