Customer Experience Specialist

1 day ago


Brighton, Brighton and Hove, United Kingdom Study Group Full time
Job Title: Customer Experience Specialist

We are seeking a dynamic and results-oriented professional to join our team as a Customer Experience Specialist. This role involves delivering exceptional customer service, managing sales pipelines, and driving revenue growth.

Key Responsibilities:
  • Manage student enquiries from initial contact to student arrival in our study centre
  • Promote existing marketing strategies and promotions to students, and develop conversion strategies to achieve revenue targets
  • Provide education advisory discussions with students, parents, and school stakeholders on our portfolio of products
  • Manage student information and applications through our CRM system, SalesForce, and handle own emails and telephone calls
  • Develop and maintain relationships with key stakeholders and external departments to ensure smooth sales processes
Requirements:
  • Experience in a sales-related role within the education industry
  • CRM knowledge, preferably SalesForce
  • Enthusiasm, attitude, and desire to be a first-class sales professional
About Study Group

Study Group is a leading international education provider dedicated to helping students around the world achieve their full potential. With university partnerships and a range of study programmes, we offer students the resources and guidance they need to succeed.

Our global network of offices and university partnerships ensures that students receive the best educational services available. Our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.



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