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Technical Support Specialist

2 months ago


Bath, Bath and North East Somerset, United Kingdom Professional Apprenticeships Full time
About the Role

This is an exciting opportunity to join a growing mobile services provider as a technical support apprentice. You will be working with a small team that has deep experience in the telecommunications industry.

The company is a virtual mobile network on EE, selling SIM cards, airtime, and mobile devices to a wide range of customers. They have a mission to provide fantastic customer support to their end-users and partners.

Responsibilities
  • Front-line interaction with customers, troubleshooting and resolving incoming support issues.
  • Investigating, documenting, and resolving customer-reported issues effectively and efficiently.
  • Understanding and escalating any issues that need urgent attention.
  • Conducting product testing.
  • Working closely with internal teams to effectively onboard customers moving onto aftercare and support.
  • Providing administrative tasks involving postal services, hardware setup and deployment, billing-related support queries, and account management.
Requirements
  • Strong customer service skills.
  • Strong problem-solving and technical troubleshooting skills.
  • Proficiency in Microsoft Office products such as Word, Excel, and Outlook.
  • An overall interest in the communications industry.
  • A can-do attitude with a willingness to learn.
Training and Development

During this advanced apprenticeship, you will learn a vast range of knowledge, skills, and behaviors, covering topics such as data security, hardware and software, computer networking, and more.

You will undertake the Professional Apprenticeships Information Communications Technician Level 3 qualification, which is an Ofsted Outstanding rated training provider.

Progression

The opportunity to join the communications industry at this time has endless possibilities, with plenty of scope for individuals to grow their career with the company beyond the first level support apprenticeship.

Culture and Benefits

The company is a laid-back, but hard-working culture, with a great sense of humor. They work from a bright, modern office space in Bath, where you will be part of a wonderful community of businesses.

They are ambitious and excited to achieve great things in the future, with a focus on providing first-class product education, training, and support to their customers.