Housing Services Director

2 months ago


Durham, United Kingdom Sellick Partnership Full time
About the Role

We are seeking an experienced Housing Services Manager to join our team at Sellick Partnership. As a key member of our social housing organization, you will be responsible for leading a team of Income Officers to maximize the collection and recovery of current and former rents, service charges, and other charges.

Key Responsibilities
  • Lead and develop a team of Income Officers to achieve high-performing service delivery, minimizing arrears and maximizing income through proactive measures.
  • Ensure the rent and service charge setting process is managed and maintained, adhering to regulatory requirements and good practice.
  • Oversee and manage Former Tenant Arrears and recharges, implementing effective strategies to reduce debt.
  • Implement health and safety policies and procedures, conducting regular risk assessments to ensure a safe working environment.
  • Collaborate with internal departments, partners, and stakeholders to improve service delivery and enhance the tenant experience.
  • Assist in the implementation and review of relevant policies and processes, ensuring compliance with statutory and regulatory requirements.
Requirements
  • At least 2 years' experience in social housing, with a comprehensive knowledge and understanding of Housing legislation.
  • Exceptional leadership skills, with a proven ability to manage and motivate staff, preferably in a housing management environment.
About Sellick Partnership

Sellick Partnership is a proud and inclusive recruitment business, committed to supporting applications from candidates of all backgrounds and circumstances. We assess applications based on the experience and skills evidenced on the CV, rather than years of experience or hourly rates.



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