Front of House Supervisor

1 day ago

Motherwell, North Lanarkshire, United Kingdom Securitas Security Services Full time
About the Role

We are seeking an experienced and customer-focused Front of House Supervisor to join our STARS team at our high-profile client in Motherwell. As a key member of our team, you will be responsible for delivering a consistently high-end customer experience to all visitors, guests, and employees at the designated site(s).

Our STARS combine excellent customer service with a discreet and vigilant security service, ensuring the safety and protection of our clients' people, property, and information. As a Front of House Supervisor, you will be the central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We are looking for someone with a passion for high-level service, excellent communication skills, and experience in managing/supervising a team. If you are a customer-oriented individual with a strong work ethic and a commitment to delivering exceptional results, we want to hear from you.

Responsibilities
  • Meet and greet all staff, visitors, and contractors in a professional and personable manner
  • Deliver a consistently high-end customer-focused experience
  • Create an individual tailored visitor experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
  • Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
  • Assist in emergency situations
  • Provide timely and accurate information
  • Respond appropriately to varying and fast-changing priorities
  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
  • Manage/Supervise on-site team
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity, and culture of both
Requirements
  • Highest quality personal appearance
  • Friendly, positive, and people-oriented
  • Flexible, professional, and adept at working under pressure
  • Outstanding written and verbal communication skills
  • Experience of managing/supervising a team
  • Customer-oriented with a passion for high-level service
  • Working knowledge of administrative computer packages such as MS Office
  • Polite and proactive
  • Punctual and trustworthy
  • Able to use initiative and highly adaptable
  • Experienced in Customer Service, Front of House, Concierge, Hosting, or Customer-facing role
  • Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on

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