Wheelchair and Orthotics Support Officer

7 days ago

Hartlepool, Hartlepool, United Kingdom NHS Jobs Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Wheelchair and Orthotics Support Officer. As a key member of our service, you will play a vital role in ensuring that our service users receive the highest level of care and support.

Key Responsibilities
  • Work closely with multiple departments and external agencies to share information and ensure seamless communication.
  • Maintain accurate and up-to-date records of patient equipment, ensuring traceability and compliance with regulations.
  • Unpack and store service user equipment, including wheelchairs, orthoses, and devices, requiring frequent physical activity.
  • Raise orders for wheelchair and orthotic equipment, monitoring and tracking these orders to ensure timely delivery.
  • Communicate with patients to arrange equipment delivery, cancel appointments, and provide emotional support as needed.
  • Collaborate with the team to deliver day-to-day activities, ensuring service users' assessed requirements are met in a timely manner.
  • Plan and manage tasks and time to meet the demands of the service, taking responsibility for own actions and participating in regular performance reviews.
  • Contribute to quality improvement initiatives within the Wheelchair & Orthotics service, suggesting ideas and implementing changes as needed.
Requirements
  • Excellent verbal communication skills to handle emotional conversations with patients.
  • Ability to work independently and as part of a team, prioritizing tasks and managing time effectively.
  • Strong organizational and record-keeping skills, with attention to detail and accuracy.
  • Ability to lift and move equipment, with physical stamina to perform tasks requiring frequent activity.

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