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Technical Solutions Specialist

2 months ago

Chelmsford, Essex, United Kingdom DCS Technology Full time

About DCS Technology

We are a leading software and technology firm in the hospitality sector, specializing in the development and implementation of cutting-edge technology solutions. Our portfolio includes innovative products such as robot waiters, facial verification systems, mobile applications, electronic point-of-sale systems, and payment solutions.

Our Mission

At DCS Technology, our mission is to simplify technology by providing the most effective solutions, incorporating the most reliable and intuitive technology, and delivering exceptional after-sales customer care.

Job Summary

We are seeking an experienced Field Installation Manager to lead our installations team. This role offers opportunities for leadership, growth, and professional development, as well as the chance to build and manage a dynamic team.

Key Responsibilities

  • Installation and Setup: Install and configure point-of-sale hardware and software systems at customer locations, ensuring seamless integration with existing infrastructure.
  • Maintenance and Repairs: Perform routine maintenance, troubleshoot hardware and software issues, and make necessary repairs to ensure uninterrupted system functionality.
  • Training and Support: Provide comprehensive training and support to end-users and employees on the effective use and troubleshooting of point-of-sale systems.
  • Technical Expertise: Stay up-to-date with the latest advancements in point-of-sale technology and maintain proficiency in diagnosing and resolving technical issues.
  • Documentation: Maintain accurate records of service calls, inventory, and equipment status, and provide timely reports to the service team and management.
  • Customer Relations: Foster strong customer relationships by delivering exceptional service, resolving customer inquiries and issues promptly, and maintaining a professional and courteous demeanor.