Governance Specialist
1 month ago
Purpose of the Role
To oversee and implement the service management framework for internal service provision, ensuring seamless collaboration with business stakeholders and a consistent approach across global Service Management offices.
Key Accountabilities
- Develop and maintain the service management framework for internal service provision, ensuring alignment with business objectives.
- Manage internal service change governance processes, including contractual agreements and BX hierarchy alignment.
- Provide data-driven insights on internal service management performance, communicating findings to senior stakeholders.
- Participate in projects to enhance internal service management efficiency and effectiveness.
- Identify risk mitigation strategies and develop policies/procedures to support the control and governance agenda.
- Take ownership of managing risk and strengthening controls related to the work performed.
- Conduct complex analysis of data from multiple sources, including internal and external information.
Barclays Values and Mindset
All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.
About the Role
This is an exciting opportunity to spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.
Requirements
- Self-starter with ability to influence stakeholders effectively.
- Critical thinking and data analysis skills, with ability to draw key insights.
- 2-3 years experience in service/vendor management or risk & control role in outsourcing (internal or external).
- Understanding of the financial services sector and key business segments.
- Experience of regulatory compliance, preferably in the financial services sector.
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