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Quality Assurance Manager

2 months ago

London, Greater London, United Kingdom Claims Recruitment Services Full time

Job Title: Quality Assurance Manager

Job Summary:

We are seeking a highly skilled Quality Assurance Manager to join our team at Claims Recruitment Services. As a Quality Assurance Manager, you will play a critical role in ensuring the quality of our claims operations and helping us to deliver exceptional results for our clients.

Key Responsibilities:

  • Design and Implement Quality Assurance Framework: Develop and implement a robust quality assurance framework that aligns with our company's goals and objectives.
  • Conduct Quality Assurance Audits: Conduct regular quality assurance audits to ensure that our claims operations are meeting the required standards.
  • Produce Regular Reporting: Produce regular reporting to our claims management team, identifying areas of improvement and facilitating remediation efforts as needed.
  • Recommend Improvements: Recommend improvements for relevant policies, processes, and procedures as part of a continuous improvement cycle.
  • Maintain Knowledge: Maintain a solid understanding of relevant policies, processes, and systems utilized by our claims function.

Requirements:

  • Experience: Experience of working in a similar role within the insurance industry, including working across multiple internal and external teams.
  • Interpersonal and Communication Skills: Excellent interpersonal and communication skills, both verbal and written, including the ability to build relationships and influence others across all levels of the organization.
  • Qualifications: ACII qualified or equivalent.
  • Mathematical and Report Writing Skills: Good mathematical and report writing skills.

Keywords: Quality Assurance Manager, QA Manager, Quality Assurance Audit, Claims Operations, Insurance Industry, Claims Function